Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at +84 28 3997 5838.

You can reach us on working days between 08:00 and 17:30.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel +84 28 3997 5838

konevietnam@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE Vietnam
5th Floor, Centre Point Tower
106 Nguyen Van Troi St., Ward 8, Phu Nhuan Dist., HCMC
Tel +84 28 3997 5373

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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Elevators | Lifts

We offer many different types of elevators for a wide range of new buildings.

New buildings > Elevators | Lifts >

KONE E MiniSpace

Discover the KONE E MiniSpace™, an economical elevator solution designed especially for residential buildings.

New buildings > Elevators | Lifts >

KONE N MiniSpace

Discover the KONE N MiniSpace™, an elevator solution with a compact machine room for mid and high-rise buildings.

New buildings > Elevators | Lifts >

KONE S MiniSpace

Discover the KONE S MiniSpace ™, an elevator solution with a compact machine room for mid and high-rise buildings.

New buildings > Elevators | Lifts >

KONE MiniSpace

Discover the KONE MiniSpace™, the high-performance elevator solution with a small machine room for mid and high-rise buildings.

New buildings > Elevators | Lifts >

KONE Highrise MiniSpace

Discover the Highrise MiniSpace ™, a high-speed elevator solution with a compact machine room for high-rise buildings.

New buildings > Elevators | Lifts >

KONE E MonoSpace

Discover the KONE E MonoSpace, an economical elevator solution designed for residential buildings.

New buildings > Elevators | Lifts >

KONE N MonoSpace

Discover the KONE N MonoSpace, a completely renewed elevator solution for residential and commercial buildings.

New buildings > Elevators | Lifts >

KONE S MonoSpace

Discover the KONE S MonoSpace, a flexible elevator for low and mid-rise residential and commercial buildings.

New buildings > Elevators | Lifts >

KONE TranSys

Discover the KONE TranSys, a heavy-duty service elevator for commercial buildings, including office, retail, hotel, public transportation, and airport facilities

New buildings > Elevators | Lifts >

KONE Bed elevator

Discover the KONE Bed elevator, designed especially for hospitals.

New buildings >

Escalators

Learn about the different types of escalators. We offer flat escalators and airport escalators.

New buildings > Escalators >

KONE TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

New buildings > Escalators >

KONE TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

New buildings > Escalators >

KONE TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

New buildings >

Autowalks

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

New buildings > Autowalks >

KONE TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

New buildings > Autowalks >

KONE TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

New buildings > Autowalks >

KONE InnoTrack

Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility.

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

New buildings > Advanced People Flow solutions >

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

New buildings > Advanced People Flow solutions >

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

New buildings > Advanced People Flow solutions >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier Overview

Existing buildings >

Maintenance

Existing buildings > Maintenance >

How we serve you

Discover how we tailor our wide range of maintenance services for your site and equipment.

Existing buildings > Maintenance >

Service packages

Discover how we tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Existing buildings > Maintenance >

Service descriptions

Read more about the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

24/7 Connected Services

Existing buildings >

Elevator modernization

Learn about elevator safety features and explore the benefits of elevator modernization.

Existing buildings > Elevator modernization >

Full elevator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Elevator modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings > Elevator modernization >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Existing buildings >

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Existing buildings >

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings > Advanced People Flow solutions >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
Tools & downloads
Tools & downloads

Downloads Codes and standards Glossary Overview

Tools & downloads >

Tools for architects

Tools & downloads >

Tools for designers

Tools & downloads >

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them. Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories & references >

References

KONE is proud to present these selected achievements from around the world.
About us
About us

Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

People of KONE Asia Pacific

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us >

Contact us

About us > Contact us >

Branch offices

About us > Contact us >

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Contact us

Office locations

KONE has service centers and sales offices across Vietnam. Browse the locations below for contact details.

Locations	Contact Details
Ho Chi Minh (Main)	5th Floor, Centre Point Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam Tel: +84 28 3997 5373 Fax: +84 28 3997 4964
Hanoi	10th Floor, Handi Resco Tower, 521 Kim Ma Street, Ngoc Khanh, Ba Dinh, Hanoi, Vietnam Tel: +84 24 3974 9445 Fax: +84 24 3974 9446
Da Nang	M Floor, FHome Tower, 16 Ly Thuong Kiet Street, Hai Chau District, Danang City, Vietnam Tel: +84 23 6399 6557

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