KONE Destination Solutions | Elevator Destination Control

Transform elevator traffic into calm, organized people flow

Conventional destination control systems often lead to crowded lobbies and packed elevators. Passengers press up or down and cram into the first arriving elevator, creating uneven loads and extra stops during busy periods.

With KONE Destination, passengers simply select their floor using an interactive panel before entering the elevator. The smart destination control system then efficiently directs them to the optimal elevator, reducing stops and travel times.

Smart destination control system for smoother journeys

Shorter travel times, higher capacity

Grouping passengers by destination reduces travel times, increases handling capacity, minimizes unnecessary stops, and keeps lobbies calmer.

Open integration for smarter access

Connect elevators to access control systems and digital services. Passengers can use cards, mobile credentials, or apps for seamless, secure elevator calls.

Intuitive, user-friendly experience

Intuitive screens guide passengers to the right elevator and display real-time journey information. Interfaces can be customized to match your building’s brand and identity.

How KONE Destination works

The connected journey

Integrated access control

KONE Destination and KONE Access work as one unified solution, enabling touchless access for tenants and visitors to their destination floors. Seamless integration with building access control allows easy management from the chosen system.

Powerful access management

Accessibility and personalized settings

Accessibility functions can be activated through a card or dedicated control, giving passengers more time to reach the elevator, longer door dwell times, and fewer people assigned to the same car. Personalized profiles support home floor calls or user-specific call types such as VIP calls.

Customized elevator calls

Flexible destination control for every building

Choose an elevator destination control setup that fits your building layout, traffic patterns, and modernization needs. From fully integrated destination systems to hybrid configurations combining destination panels with conventional call buttons, the solution adapts to both new developments and existing buildings.

Coordinated Modernization

Phased modernization support

During phased modernization projects, elevator destination control can coordinate old and new elevators through shared panels and temporary group control. This helps maintain high traffic capacity while elevators are being upgraded, reducing disruption for tenants and building users.

How KONE Destination adapts to different environments

Residential buildings

Residents can enjoy easy home floor calls while access control prevents unauthorized entry. Personalized settings and flexible call types — supporting accessibility, events, and moving — make everyday living more comfortable.

Commercial and office buildings

Grouping passengers with similar destinations into the same car delivers exceptional performance during morning up-peak, reducing stops and keeping lobbies organized. Advanced DCS can also optimize lunch-peak and inter-floor traffic flow.

Hotels and hospitality

Guests are guided directly to their assigned elevator from the moment they enter the lobby, creating a calm first impression that reflects the quality of the property. Touchscreen panels can be customized with hotel branding, and accessibility features ensure a comfortable journey for every guest.

Marine solutions

On cruise ships, KONE Destination reduces bottlenecks during peak dining, entertainment, and embarkation hours by assigning passengers to the optimal elevator before they board. Combined with real-time monitoring and group control, it helps operators deliver smoother passenger journeys and more efficient crew operations at sea.

Get started with KONE Destination

Ready to explore what smart destination control could do for your building?

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Frequently asked questions

KONE Destination is a destination control system where passengers select their intended floor at the departure landing instead of placing a call inside the elevator car. This allows passengers to be grouped to elevators based on their destination floor, reducing the number of intermediate stops and therefore travel times.
KONE Destination is particularly beneficial in buildings with high traffic and large elevator groups, such as large office buildings, multi-tenant towers, and mixed-use complexes. In residential buildings and hotels, KONE Destination is typically less focused on traffic performance and more on creating a modern lobby experience, enabling easy access control integration, and improving the user experience.
No. Passengers simply choose their destination at a clearly marked panel, at the turnstile, or through a mobile app, and follow the guidance to their assigned elevator. In hybrid configurations, conventional buttons are provided in certain landings and in car, making the system intuitive even for first‑time users.
This depends on the existing access control system and how it is integrated. KONE Destination is designed to work seamlessly with KONE Access, using the elevator network for data transmission and eliminating the need for parallel systems. Integration with the building's access control system enables centralized management of user permissions, making it easy to control floor access and supported credentials.
Yes. KONE Destination can be introduced as part of an elevator modernization project. In many cases, it can be installed ahead of elevator modernization works to improve traffic performance before individual elevators are modernized one at a time. This approach minimizes disruption to the building and its users, helping keep the building open and operational throughout the modernization project if required.
The exact improvements are project-specific and can be quantified by KONE People Flow™ Planning experts during the tender phase. In office buildings, traffic handling capacity can be significantly increased during the morning up-peak, creating opportunities to optimize elevator quantity, speed, and capacity. Advanced DCS features can further enhance performance during the lunch peak, helping deliver a smooth people flow experience throughout the day.
By grouping passengers efficiently and reducing unnecessary stops, KONE Destination helps elevators operate more efficiently. During periods of lighter traffic, the optional KONE Energy Management System can optimize elevator operation to balance waiting times and energy consumption, delivering up to 16% savings in elevator running energy.