How we serve you

How we serve you


A tailored maintenance plan for your site and equipment

We create a unique maintenance plan tailored to your site and your individual equipment. You can select from our three maintenance packages the level of care you need.


Professional service whenever you need it

The KONE Customer Care Center provides you and your end users with round-the-clock support for any equipment-related issues. Contacting your local center is easy – simply dial the relevant number for your country. Our professional staff speaks your language, knows your equipment and situation, and can dispatch a service technician to resolve your problem.

KONE Customer Care Center +84 28 3997 5838

Expert help from skilled technicians

Our service technicians are dedicated and highly trained professionals who keep your elevators, escalators, and doors working smoothly and safely. They receive over 50 hours of technical, safety, customer service, and first aid training every year. Our technicians also have access to our global technical knowledge base, enabling fast problem solving for all brands and types of equipment, and resolving most issues in a single visit.


Preventive maintenance that keeps your equipment running at its best

KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.


Equipment condition checks that help you plan for the future

In order to keep your equipment safe and running smoothly, we will suggest if repair or modernization is needed based on a condition check.

Why to modernize with KONE?

How to choose the right maintenance provider

We believe that the best way to start your search for a maintenance provider is to think about the needs of your users and equipment, as well as those of your building. This page gives you some examples of what these needs might be. You can also see how our solutions support you.

  • We make an individual maintenance plan for all equipment brands and types based on technical info and equipment usage data.

  • Through systematic inspection of the reasons for failure, we have been able to continuously reduce malfunctions in our customers’ equipment.

  • Our customer service staff serves you 24 hours, 7 days a week and answers your call in 30 seconds or less.

  • Our customer service hotline is available 24/7 and our service team is dispatched to your site within minutes in any event of entrapment.

  • With the most commonly used spares carried in our vans and stored in our local warehouses, we can fix most problems in a single visit.

  • Our technicians receive over 50 hours of training a year and are trained on all brands of equipment.

  • Thanks to our preventive maintenance, the equipment we maintain is available 99.9% of the time.

  • Our maintenance services comply with all local safety regulations and legal requirements.

  • Our technicians receive training for different brands of equipment and we have spare parts also for other brands.