Explore KONE DX escalators

From moving people to managing people flow

Traditional escalators and moving walks simply move people from A to B. They don’t see what’s happening around them or support your branding and communication needs.

KONE Escalator DX changes that. By utilizing connected sensors, AI-based video analytics, programmable lighting, and media screens, your escalators or moving walks become active elements in your building, enhancing people flow, ambience and safety.

One modular portfolio, many ways to add value

KONE Escalator DX is a modular digital feature set available across the KONE escalator and moving walk range – and, in many cases, as a modernization or upgrade for existing installations. You can pick and mix the features that best fit your environment, ambition, and budget.

Connected people flow for smoother, safer operations

See what’s happening in real time and automate first-line responses, so your teams spend less time reacting on-site. Stay ahead of issues with modern predictive maintenance, so escalators and moving walks keep running reliably, reducing unexpected stoppages and costly disruption.

Differentiate with a redefined user experience

Turn escalators or moving walks into an intuitive part of your wayfinding with smart design lighting, and transform escalator sides into high-impact media that can inform and advertise. Reflect your property’s brand and ambience while unlocking new revenue streams from space you already have.

Partner for future-ready, sustainable buildings

Take a modular, connected approach that lets you evolve building performance, passenger safety and experience as your needs shift, supported by predictive maintenance for long-term reliability, uptime and cost control. Combine this with energy-efficient solutions that support your sustainability goals and green building ambitions over the full lifecycle.

EXPLORE THE DX FEATURES

KONE 24/7 Connected services

KONE Escalator DX is built on a connected foundation. You can optimize your uptime with KONE 24/7 Connected Services.

KONE 24/7 Alert

Improve people flow, safety and maintenance operations with KONE 24/7 Alert, a diagnostics service for round-the-clock monitoring, analysis and response to escalator operating status.

Reduce facility manager workload by detecting real-time equipment condition and stopped equipment.

KONE 24/7 Connect

Improve people flow and equipment availability with intelligent, preventive maintenance enabled by KONE 24/7 Connect, a service for advanced equipment monitoring.

Reduce facility manager workload by detecting real-time equipment condition and stopped equipment.

Proactively fix issues before they cause problems. Smooth people flow, less downtime and increased availability.

EXPLORE THE DX FEATURES

KONE Design Lighting

Add a little magic to everyday moments with journeys that delight and guide with escalator lighting for handrails and skirts.

KONE Design Lighting consists of LED light strips that can reproduce any color or any temperature of white light, allowing you to create static or dynamic light modes, or use predefined themes for special occasions.

Key benefits

Clearer entry/exit visibility and easier wayfinding, including color-coded routes and priority lanes.
Adjustable ambience that supports branding, seasons and events without structural changes.
Improved perceived safety and comfort for a wide range of passengers, including visually impaired users.

EXPLORE THE DX FEATURES

KONE Escalator Video Monitoring

KONE Escalator Video Monitoring uses cameras and KONE-developed AI to automatically identify unsafe behavior and crowding around your escalators. It gives you real-time visibility of what’s happening at landings and/or on the steps, so you can intervene before small issues turn into incidents.

Cameras at entries, exits and/or mid-span send video to an on-site AI unit and server.
The system detects predefined scenarios such as falls, strollers and baggage carts, wrong-way travel, leaning over the handrail, and crowding at landings, as well as people counting and flow curves.
When thresholds are met, it triggers voice messages for passengers and generates alerts, logs and short video clips in the operator interface.

Key benefits

Moves escalator safety from reactive to preventive.
Reduces the need for constant manual supervision and speeds up response.
Provides incident logs and statistics to support safety and people-flow decisions.

EXPLORE THE DX FEATURES

KONE Escalator Media Screen

KONE Escalator Media Screen turns cladding into a digital canvas by replacing stating cladding with modular LED panels.

LED modules are mounted along the escalator cladding to form a continuous, large-format screen.
Content is loaded via USB or managed centrally via a content management system over LAN or Wi‑Fi.
Predefined themes can be combined with your own real-time information, campaigns and behavioral guidance.

Key benefits

Highly visible guidance and information in the exact context of the journey.
New advertising and branding inventory that can generate revenue and support tenants.
A dynamic visual signature that can be updated without physical renovation.

Get started with KONE Escalator DX

Ready to explore how digital escalator features could work in your building?

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Digital experience across your escalator portfolio

KONE Escalator DX features are available for a wide range of KONE escalator and moving walk models, and many elements can be added as part of a modernization or upgrade project for existing equipment.

Product Name	Description (+type)	Segment	Maximum rise/length	Inclination	Environment
KONE TravelMaster 110	Escalator	Retail, marine, hospital, hotel, office, airport	13m	30°, 35°	Indoor, outdoor covered or fully outdoor
KONE TravelMaster 115	Inclined moving walk	Retail, marine, hospital, hotel, office, airport, railway station	7m	10°, 12°	Indoor, outdoor covered
KONE TransitMaster 120	Escalator	Railway station, metro, airport, commercial	20m	27.3°, 30°, 35°	Indoor, outdoor covered, fully outdoor
KONE TransitMaster 140	Escalator	Railway station, metro, airport	35m	27.3°, 30°	Indoor, outdoor covered or fully outdoor
KONE TransitMaster 165	Horizontal,  moving walk	Airport, railway station, retail	100m	0-6°	Indoor,  outdoor covered

Frequently asked questions

A smart escalator is an escalator (or moving walk) enhanced with connected digital features that use sensors, AI-based video analytics, lighting, and media screens.
With KONE Escalator DX, the escalator or moving walk becomes a connected part of the building that can detect what is happening in real time and respond through lighting, communication, and monitoring features — improving people flow, safety, and user experience.
KONE Escalator DX features are available across a wide range of KONE escalator and moving walk models.
The solution is modular, meaning different digital features can be selected and applied depending on the equipment, environment, and project requirements. In many cases, features can also be added to existing installations through modernization or upgrade.
Yes. Many KONE Escalator DX features can be installed as part of a modernization or upgrade of existing escalators or moving walks after site survey completion. The modular approach allows selected features to be added depending on the condition of the equipment and the scope of the project, without requiring full replacement
KONE Escalator Video Monitoring is a dedicated safety feature that uses cameras and KONE-developed AI to analyse real-time activity at escalators and moving walks.
It detects predefined user behavior such as falls, wrong-way travel, crowding, and unsafe behavior, and provides alerts, logs, and video clips to support faster response and preventive safety management. It gives you proof regarding your potential liability.
KONE Escalator DX features are built on a modular approach that allows them to be implemented as part of modernization or upgrade projects.
This means digital features can be added to existing escalators or moving walks depending on the installation, helping to integrate new functionality while supporting continued operation of the building.
KONE Escalator Design Lighting uses LED light strips that can reproduce any color or white light temperature. This allows static or dynamic lighting modes, predefined themes, or customized lighting setups for different environments or events.
KONE Escalator Media Screen content is managed either via USB or centrally through a content management system over LAN or Wi-Fi, allowing updates, campaigns, or information to be changed without physical renovation.
KONE Escalator DX is built on a connected, modular approach that supports energy-efficient solutions across the lifecycle of the equipment.
By combining connected features with predictive maintenance and system optimization, it helps support improved uptime, operational efficiency, and broader sustainability goals